Shipping, Returns & Exchanges FAQs
Excited to see your extensions make progress in transit? Once your order is shipped, an email will be sent with all your tracking needs! You should be updated when your order is picked up, is due for delivery & finally when it is delivered. Experiencing a tracking issue? Contact the team for assistance at support@zalahair.com
We offer standard shipping options for NZ orders. All orders placed before 11AM NZST Monday - Friday are shipped the same day from the Zala warehouse.
Orders received before 3:00 p.m. MT will ship the same business day, unless there is an unavoidable delay. Orders received after 3:00 p.m. MT will be shipped the following business day.
We like to give our dedicated staff the weekends and holidays off, so orders placed on those days will be shipped the following business day.
Please refer to "What are my shipping options?" to see the estimated delivery time for each shipping method. Note that delays are always a possibility with any shipping option. If you have any questions about when your order will ship or arrive please contact Customer Service
If for any reason you need to return your goods, and a exchange is not suitable, then you can return within 30 days for a refund. Refunds are calculated as the total order amount, minus shipping incurred by ZALA & also minus a $15AUD refund fee to cover costs of the process. The product hygiene tag must be in-tact around the product and they must be returned in un-used condition. For full policy, Visit the Customer service page
Shade Match & Care FAQs
Zala’s Keratin Extension ranges are available in up to 16 shades. Due to the different hair material used, the end result can be slightly different. If you're not 100% sure on which shade is right for you, we offer full customer support, as well as a free shade match service
We recommend only washing your Hair Extensions if they are holding an odour, or if they are holding product build up. Washing them too often can strip the moisture out of them.
Tangle is designed with individual teeth which offers super quick and gentle detangling results. You can use the brush on both wet and dry hair without seeing breakages or damage. We recommend using the Tangle Tamer as often as you would a hair brush on your natural hair. You’ll find it comes in useful particularly before styling your extensions or storing extensions you’ve removed. Our Loop Brush is designed for all Hair Extensions, as it allows you to brush down to the scalp level without affecting the extensions themselves.
We offer a FREE shade match service so you can can find your perfect match before purchase. Simply complete this form and upload 2-3 photos that show your hair in full length, and our shade match specialists will respond with your personalized results!
Zala's Balayage range is made from 100% Human Remy Hair, allowing you to style them just like you would with your natural hair.
We offer a FREE shade match service so you can can find your perfect match before purchase. Simply complete this formand upload 2-3 photos that show your hair in full length, and our shade match specialists will respond with your personalised results!
When your Hair Extensions need some TLC. ZALAPLEX can help repairs dry ends, adds silkiness, and restores moisture. The ZALAPLEX is also ideal for frizz control and instant shine.
To use the ZALAPLEX, wash and towel dry your hair. Then, apply the product evenly throughout each extension or the sections of your natural hair. Massage your scalp to bring deep hydration to the roots of your hair and use your fingers to spread the mask all the way to the tips.
We recommends using our Revive Me Hair Extension Treatment - Protect & Prolong 60ml and ZALAPLEX Hair Extension Hydrating Mask- Hydrate & Restore 150ml to prolong the lifespan of the extensions. The products should be used in conjuction with the standard care instructions for each set.
We offer Balayage Clip-in Extensions, Halo Extensions and Tape-in Extensions
Synthetic Hair Extension FAQs
Synthetic Hair is made from a keratin rich fibre, keratin protein hair that looks and feels very similar to human hair - high quality, soft & silky.
As the Synthetic Extensions are made from synthetic material, it does not take to hair dye. If you are looking to create a customer color, you can look at our 100% Human Remy hair shades options.
Our Keratin Extensions range is the same thickness as our other Hair Extensions sets!
Synthetic Hair Extensions are available in our Clip-In, Halo and Ponytail ranges.
We recommend only using heat tools up 140C / 284 F MAX for styling.
There is no need to wash your Synthetic Extensions. However, if there is product build-up, we would suggest using a damp cloth and wiping them in a downwards motion.
Our Tangle Tamer and Extension Loop Brush, will work perfectly if you need to detangle any knots in your Synthetic Extensions.
Tape In Extensions FAQ
As a general guide, we recommend 40 pieces if your hair is fine/thin and you want to add some everyday thickness, 60 pieces if your hair is medium thickness and you would like to add volume, or 80 pieces if your natural hair is thick and you want superior results and lots of volume. Our tape range is sold in 20 piece packs, therefore you can always purchase an extra pack if you feel you need more.
Zala Hair Extensions are made from 100% human hair. This means they can be treated just like your own natural hair. They can safely be trimmed, curled, straightened, dyed & toned. We recommend following your usual shampoo routine and avoid using products that have alcohol, parabens and sulphates ingredients.
Our Zala Tape-In Hair Extensions will not cause any damage to your natural hair as the application method is gentle on your hair, lightweight and comfortable.. Once applied, our tapes lay flat against the head and are undetectable to achieve a more natural look. Zala Tape Extensions require no heat or damaging glue and can be easily removed with our Tape Adhesive solvent. On an ongoing basis we would highly recommend our incredible ZALAPLEX - a deep conditioning treatment which will ensure your tapes are kept in beautiful condition over time.
Zala Tape-In Hair Extension will need re-taping every 6-8 weeks and should last approximately 3-12 months.
Yes! Zala Tape-In Hair Extension can be reapplied, with sets lasting approximately 3-12 months. We also sell all the accessories needed for removal & re-application. We recommend working with a professional for re-application.
The whole process of removing your tapes will take about 20-30 minutes. We have even designed adhesive solvent that includes natural ingredients to help remove your tapes safely, quickly and effectively. Check it out here.
Zala Tape Hair Extensions take 20-30 minutes to apply. We recommend going to a salon for a professional application.
Halo Hair Extension FAQs
Our Zala Halo Extensions come in two options. Our 100% Human Remy Hair are made from premium quality soft & silky hair that is safe to style, curl, straighten and even tone or dye darker if needed. You can also buy our 100% Keratin protein Halos which are made from a high quality keratin rich fibre which looks similar to human hair however, as they are NOT human hair, they can only handle heat styling tools up to 140 °C / 284 °F and cannot be toned or dyed.
Nope! Halo Hair Extensions invisible band makes it undetectable once applied and blended with your hair.
Simply divide your hair into two sections, leaving some of your hair in the front out and clip the top back half of the hair out of the way. Place your halo band half way down, and use the clips to secure it. Once secured, brush the rest of your hair out to blend and then style. It’s that easy!
Ponytail Hair Extensions FAQ
Simply style your hair in a ponytail at your desired height, clip your Zala Ponytail to help secure the extensions with your natural hair and wrap the loose hair strand around for extra security.
Our Zala Ponytail Extensions come in two options. Our 100% Human Remy Hair Ponytails are made from premium quality soft & silky hair that is safe to style, curl, straighten and even tone or dye darker if needed. Our 100% Keratin Ponytail Extensions are made from a high quality keratin rich fibre which looks similar to human hair however, as they are not human hair, they can only handle heat styling tools up to 140 °C / 284 °F and cannot be toned or dyed
Our 100% Human Hair Ponytails are available in 12, 16, 22, and 26 inches. Our 100% Keratin Pro Ponytails are available in 16, 22 and 26 inches.
As the Synthetic Extensions are made from synthetic material, it does not take to hair dye. If you are looking to create a customer color, you can look at our 100% Human Remy hair shades options.
Clip-In Hair Extension FAQs
Zala Hair Extensions have been designed so they can quickly and easily be applied within a couple of minutes.
Our 5 piece set is designed for thin/fine hair or customers who want to add a little bit of thickness for that natural, everyday look. Our 9 piece sets are designed for customers with medium-extra thick hair and allow you to add an amazing amount of volume and thickness.
You can wash your Zala Hair Extensions, however we recommend only washing them if they are holding an odor, after wearing them enough times to notice a change in appearance or feel. Washing them too often can strip the moisture out of them. You can read more about washing your extensions
Our Seamless Extensions are designed to be super discrete, allowing you to blend it perfectly with your natural hair. This will ensure ultimate comfort throughout the day, whilst still providing the same thickness as our standard clip in sets.
Our Zala Clip-In Extensions come in two options. Our 100% Human Remy Hair are made from premium quality soft & silky hair that is safe to style, curl, straighten and even tone or dye darker if needed. You can also buy our 100% Keratin Clip-Ins which are made from a high quality keratin rich fibre which looks similar to human hair however, as they are not human hair, they can only handle heat styling tools up to 140 °C / 284 °F and cannot be toned or dyed.
Our 5 piece set is designed for thin/fine hair or customers who want to add a little bit of thickness for that natural, everyday look. Our 9 piece sets are designed for customers with medium-extra thick hair and allow you to add an amazing amount of volume and thickness.
We include two spare clips with all Zala Hair Extensions sets, so if in the case that a clip becomes loose or even breaks, you can replace or reattach with ease. You will need a needle and thread and scissors. Stitch a few notches through the holes in the clips and create a knot to secure them. The more stitches you do through each hole, the more secure it will feel.
