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Shipping and Delivery

USA Shipping Options

Standard

Expedited US Shipping

2-Day Shipping

Overnight Shipping

Method Standard Expedited US Shipping 2-Day Shipping Overnight Shipping
Price Free For Orders Over $100USD or $5USD $10USD $15USD $20USD
Estimated Timeframe 4-6 business days + 1 Business Day of Processing Time 2-4 business days + 1 Business Day of Processing Time 2 business days + 1 Business Day of Processing Time 1 business day + 1 Business Day of Processing Time
Carrier Fedex Fedex Fedex Fedex
Tracking Yes Yes Yes Yes
Same Day Dispatch Cut Off Orders Placed Before 3pm MT Orders Placed Before 3pm MT
Orders Placed Before 3pm MT
Orders Placed Before 3pm MT

 

Australia Shipping Options

Standard

Express Shipping

Same Business Day - Sydney

Method Courier Courier Courier
Price Free For Orders Over $150AU or $8.99 Free over $350AU or $14.99 $19.99 AUD
Estimated Timeframe 3-7 Business Days 1-3 Business Days Same day delivery between 5:30 - 9:30 PM (Mon-Fri)
Carrier Fedex Fedex Fedex
Tracking Yes Yes Yes
Same Day Dispatch Cut Off Same Day For Orders Placed Before 2pm Aest Same Day For Orders Placed Before 2pm Aest Same Day For Orders Placed Before 1pm Aest
Multiple Sets/ Items No Extra Charge No Extra Charge No Extra Charge

 

New Zealand Shipping Options

Standard

Express Shipping

Method Courier Courier
Price Free over $200NZ or $9.99 NZ Free over $350NZ or $29.99
Estimated Timeframe 5-12 Business Days 2-5 Business Days
Carrier Fedex Fedex
Tracking Yes Yes
Same Day Dispatch Cut Off Same Day For Orders Before 11 am (nzst) Mon - Fri Same Day For Orders Before 11am (nzst) Mon - Fri
Multiple Sets/ Items No Extra Charge No Extra Charge

 

*Customers are responsibility to ensure they use the correct delivery address at checkout. All fields must be completed. If the address is entered incorrectly, the customer must take full responsibility for all costs incurred. Please double check all postal information prior to confirming orders. We ship Monday - Friday, excluding weekends and holidays. 

Once the package leaves our warehouse, we cannot change any shipping information. Items are marked as delivered by the courier / postal service. If an item is marked as delivered, ZALA will not re-send the product under any circumstances. All tracking updates are FINAL and any missing package will have to be investigated by the chosen courier company. All shipping times are estimates only and although very accurate, carriers may exceed these times during high volumes or unforeseen delays in their networks. 


Returns & Exchanges

All sales are final. With the brand winding down, we are closing out remaining inventory and are unable to accept returns or exchanges.

Contact Us

Click Here Or email the team at support@zalacliphairextensions.com.au. Unfortunately, there are no phone representatives available. Please note, email is your best point of contact.